541 posts found
AFRC WEBINAR – PMP & HUB FRANCE IA: AI AT THE SERVICE OF CUSTOMER EXPERIENCE
During this AFRC webinar, Mickael Bokobza, PMP Manager and Françoise Soulié, Scientific Advisor at the France IA Hub, returned to the White Paper presented at the General Assembly of March...
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Third creative line – Chronicle of Gilles Martin
“The first line, these are the caregivers, the second, the heads of departments, the cashiers, the handlers. The third line, it is the others, who remain at home quiet by...
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Savers in the face of market turbulence
We observed continued growth in units of account throughout 2019. The proportion of fund inflows reached more than 40% in December 2019, when the markets were at their highest. This...
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Set the course
In this series of articles, Eric Dupont and Philippe Angoustures, partners at PMP, examine how the experience of difficult conditions at sea can be useful to managers in the current...
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White Paper – Artificial Intelligence at the Service of Customer Experience
This White Paper produced by PMP is the result of work started in 2019 between the AFRC and the France IA Hub as part of the “Customer Relations and Artificial...
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WEBINAR – OBSERVATORY CONFERENCE OF CUSTOMER JOURNEYS
PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of customer journeys, conducted in partnership with IFOP during a webinar on april 21. Many companies use...
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Webinar – Observatory Conference of Customer Journeys
PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of Customer Journeys, conducted in partnership with IFOP during a webinar on April 21. Many...
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How is the insurance sector reacting to the health crisis?
Currently, more than 300,000 companies employing more than 5 million employees use the partial unemployment scheme. The service activity of financial institutions has enabled a large majority of players in...
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Resilience, adaptability, learning & confidence
Passed the first time of the astonishment, in a context where the whole world is mobilizing to fight the Covid-19, our habits and our certainties are swept away. Yours,...
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Online platforms and local shops, an unnatural allianc
In order for local shops to continue their activity, the government is announcing the launch of a collaboration between them with online platforms. Is this an unnatural alliance? An opinion...
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Online platforms and local shops, an unnatural alliance?
In order for local shops to continue their activity, the government is announcing the launch of a collaboration between them with online platforms. Is this an unnatural alliance? An opinion...
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Are we changing? Chronicle of Gilles Martin
In his new article Gilles Martin, partner of PMP, looks at behavioral changes during the crisis. So, will everything come back as before after the crisis, or could these behaviors continue? Read...
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